lang = "eng"
title = "Help desk"
section = "metrologia"
<%= title %>
TEK-UP offers an integrated service of Help Desk and CRM (Customer Relationship Management) which is reachable through:
Help Desk gives prompt and complete information that can help the customers in case of unexpected needs (request of assistance, technical clarifications, logistic information, …)
- mobile phone: +39 335 275576
- SMS: +39 335 275576
- posta elettronica: firstname.lastname@example.org
- Voice Over IP: tek-up-spa-helpdesk
Starting from the second year of activity you will be automatically supplied with the REMIND service (a reminder of the expiries with automatic booking of the lab).
TEK-UP allows its costumers to access to a private software platform.A web based selective access allows the real time traceability of the progresses of a certain instrument, the main information about it and its technical history.
Thanks to this tool it is possible to consult in complete autonomy the data base of the managed instruments in complete autonomy - 365 days / 24 hours a day - and to produce queries and statistics.
> Request access to the test database